1) What if I find that the shirt I've ordered doesn't fit me like I thought it would?

Simply send anything you are not completely satisfied with back to us at KL&P Marketing, 969 Industrial Road, San Carlos, CA 94070. Be sure to include a copy of the packing slip, and indicate if you want a replacement or full credit. We want you to be delighted with The Logitech PersonalGear Store.

By the way, a few things about fit

We've tried to include garments for the petite and the very large. Some styles can be worn untucked, and still look great. Most styles are pretty true to their size. We have included sizing charts to help guide you in the selection for certain styles.For instance, if you typically wear an XL polo shirt, you might consider a Large in Cutter&Buck's fine line of polos.  Most of the polyester activewear in the Fashion category are meant to be worn a little snug.  It is a matter of individual taste. Also, fit can be affected by how you wash and dry your garment. In general, use warm water, and use cool or warm dryer temps, for no more than ten minutes. Fabrics tend to contract and shrink with high heat.

2) How soon can I get my order?

Within minutes of receiving your order from the online store, we start the process to ship your goods the very same day, up to 5pm Monday-Friday. Most apparel with embroidery, however, will ship within 2 to 3 weeks, unless in our inventory. Our regular method of shipment is UPS Groundtrac, FedEx Ground or US Mail from the SF Bay Area of California. You choose method of shipment for Ground (1 day to Fremont, and up to 7 days for the East Coast), Alaska/Hawaii shipments,International Best Way or your own shipping account (often used for International Shipping). If you are ever in urgent need for PersonalGear items, simply email us at jkaufman@klp.com and refer to your order number. We'll do everything possible to expedite your order.

3) What are the Methods of Payment?

The online Logitech PersonalGear store allows for two methods of payment:

Credit Card
Purchase Order

Credit Card payments are approved and processed within minutes on a secured, VeriSign system.Once the item has been shipped your card is charged.

The Purchase Order method should be used for all orders in  which the company is paying for the items ordered.  Acceptable entries into the Purchase Order field would be a valid number.

The Logitech PersonalGear store also allows the entry of PersonalGear Coupon codes. These are gift certificates valued at $25. One coupon may be applied per order. When the unique coupon code is entered and activated,  $25 is deducted from the order subtotal. Coupons are available in books of 5 for $125 per book, and can be ordered in the Store Promotions category.

4) What about taxes and shipping?

Your checkout page will reflect the shipping charge for UPS or FedEx Ground if you've chosen ground method or other method.    When you choose your own shipping method, we don't include a charge. Sales taxes are charged for California shipments only at a rate of 8.5% of the sub total amount.

5) Are there going to be any additional items offered?

You bet! We'll be adding items often, so keep checking back. And if you have any suggestions, e-mail Jon Kaufman at jkaufman@klp.com

6) If I'm having trouble with the ordering process online, what other options do I have?

Every once in a while, you may experience difficulty with any e-commerce site.  If you need help of any kind, the best thing to do is email our help desk at info@klp.com.  Or use the links right on the site. Well get back to you right away!